Spirit Airlines is getting trashed again — this time by a passenger who obtained surveillance footage that shows a gate agent discarding items from his missing carry-on bag.
Keyonne Brooks recalled having a tense exchange with a gate worker at the Louis Armstrong New Orleans International Airport before boarding a Feb. 19 flight to LA.
He said he quickly realized he had left his bag at the ticket counter, and he submitted a lost-and-found claim with the discount airline.
When it wasn’t found, he filed a public records request for airport footage.
“I had a gut feeling that something went wrong,” Brooks told CBS News’ LA affiliate last week.
The Post reached out to Spirit Airlines for comment.
The footage aired by the CBS station shows an unidentified gate agent rifling through the black rucksack, pocketing some of the belongings before dumping the rest in a garbage bin.
Colleagues appear to egg the agent on, with one coworker seemingly recording the brazen act with a phone and laughing.
“I did notice that she was stuffing some things in her pocket. I don’t know if that was my jewelry or my crystals,” Brooks said.
At one point, the gate agent opens a pill bottle and pours a myriad of capsules into the trash.
“She was dumping it out, maliciously,” Brooks said, claiming it was the same employee he argued with before the flight.
“My heart just sunk because, for instance, there was a family heirloom in there,” he added. “If they don’t find the garbage bag with my contents, then I’ll never get that back.”
Spirit Airlines told the news outlet it is “aware of this matter,” and its “vendor suspended four of their employees at Louis Armstrong New Orleans International Airport pending an investigation.”
“Spirit Airlines is committed to treating all Guests with respect and delivering high-quality service, and we will take appropriate action as necessary following the completion of the vendor’s investigation,” the airline told the station.
Although the airline refunded Brooks his travel costs, he said he’s been instructed to provide receipts for his missing items. He says he doesn’t have them for the keepsakes.
He’s convinced his case is not the first of its kind — it’s just the first to be caught on camera.
“If it happened to me and I got the video footage, how many other people has this happened to?” he wondered.