preboarding

Frontier Airlines facing ‘rampant abuse’ of passengers using wheelchair service to skip lines in pre-boarding process

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Frontier Airlines facing ‘rampant abuse’ of passengers using wheelchair service to skip lines in pre-boarding process

Frontier Airlines passengers are abusing the company’s wheelchair service to skip the line and secure priority boarding on their flights, the budget airline claims. “There is massive, rampant abuse of special services. There are people using wheelchair assistance who don’t need it at all,” CEO Barry Biffle said at a luncheon at the Wings Club … Read more

Shady Southwest passengers are abusing the preboarding process — and fellow flyers are furious

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Shady Southwest passengers are abusing the preboarding process — and fellow flyers are furious

Southwest’s laissez-faire approach to preboarding is causing turbulence. Rule-abiding frequent flyers are calling out unscrupulous passengers who take advantage of the Dallas-based airline’s laidback attitude toward travelers who “need a little extra time” when boarding — with the carrier suggesting there’s little they can do to stop the bad actors. Because Southwest doesn’t assign seats, … Read more