European budget airline Ryanair has issued a savage public response to a passenger’s complaint online.
Sharing a picture of a line of passengers boarding a Ryanair aircraft using narrow stairs, a traveller from India wrote: “Ryanair I will bring my own stairs next time.”
While the post on X, formerly Twitter, left many confused about what they were actually complaining about, Ryanair decided to respond.
“Bring your own plane next time too,” the airline’s official account wrote, which has gained more than 170,000 likes and more than 20,000 reshares in half a day.
The response was described as “savage” and “brutal” but celebrated by social media users.
“Conclusion: The cheap flight has cheap customer services too! Choice is yours!” wrote one woman.
“I love the sass. You get what you paid for,” agreed another.
However, not all saw the funny side.
“This is wrong to say to a customer who was obviously just kidding and you went below the belt to roast him,” one person criticized.
“Bring your own customers next time,” said another.
A third called the response “rude,” while a fourth said: “Good for sarcasm and meme but bad as a company to its customer.”
The Irish-based airline is known for its sassy responses to complaints other companies wouldn’t dare, and often makes fun of itself for its cheap offerings.
Ryanair’s social media team once photoshopped a picture of a customer’s head onto a photograph of a child in a car booster seat after the 6 foot 5 tall man asked the airline to offer bigger seats without an extra fee.
Another time, a passenger shared a photo of a tiny “window” in an emergency exit row complaining he purchased a window seat.
The airline then sent the passenger back his photo with a red circle around the small hole, implying it was the window.
Ryanair’s bio on X cheekily states: “We sell seats, not windows.”
The airline’s TikTok account has shared photos of its own CEO having pie shoved into his face by an activist, jokes about giving “complimentary” toilet access on board, charging passengers when their 22 pounds allocated luggage weighs in at 22.25 pounds, and telling passengers who complain about leg-room that they need to learn to sit correctly.
After a couple shared they had got engaged on a Ryanair flight, the airline responded: “Leah, blink twice for random seat selection.”
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