Delta Air Lines is backtracking slightly on changes it previously announced in its frequent-flyer program, but it still plans to reshape SkyMiles to favor big spenders over customers who take the most flights. Delta outlined the revisions in an email from CEO Ed Bastian to SkyMiles members on Wednesday. “I have read hundreds of your … Read more
Southwest Airlines is lowering the requirements to qualify for the top levels of its frequent-flyer program, a move aimed at travelers who are unhappy with other airlines that are making it harder to reach elite status. Southwest said Monday that it will reduce by 20% the number of flights needed to qualify for its “A-List” … Read more
Delta Air Lines and United Airlines were ordered by a federal judge to face a consumer antitrust class action accusing major US carriers of conspiring to drive up domestic airfares by reducing the number of available seats. In a decision on Tuesday, US District Judge Colleen Kollar-Kotelly in Washington, DC, said passengers offered a “fair amount” or … Read more
It’s a doggone shame. A woman whose dog was misplaced at Hartsfield-Jackson Atlanta International Airport has been offered $1,800 by Delta Airlines, which the woman’s attorney has called an “insult,” according to CBS correspondent David Begnaud. Paula Rodriguez was booked on a flight to San Francisco by way of Santo Domingo, Dominican Republic, on August … Read more
Delta is in the doghouse with this deported woman. A traveler from the Dominican Republic says Delta Air Lines lost her beloved pet pooch while she was being detained by US Customs and Border Protection officials. Paula Rodriguez and her rescue pup, Maia, arrived at Hartsfield-Jackson Atlanta International Airport last Saturday after boarding a flight … Read more
She’s got a lot of baggage. A flabbergasted flyer says Delta accidentally sent her 13 new suitcases after she complained that the carrier had “destroyed” her original bag. Gisele Rochefort took to TikTok to share the suitcase caper last week, claiming that the airline accidentally overcompensated by sending her an extra 12 pieces of new … Read more
When Cory Lee’s Delta flight from Santiago, Chile, landed in Atlanta, Georgia, on Nov. 13, he was looking forward to deplaning after the long trip. The award-winning travel blogger, who is based in Georgia, was diagnosed with spinal muscular atrophy at age 2 and has used a wheelchair for most of his life. That hasn’t stopped him from traveling all over … Read more