A Delta Airlines passenger endured an excruciatingly awkward customer service call after discovering that the rep was none other than his ex-girlfriend. The mortified flyer detailed the uncomfortable exchange in a viral Reddit post. “I’ve heard of running into an ex, but I ain’t never heard of talking to one via customer service,” the unnamed … Read more
This store will be a target for abuse no more. Target recently revised its lenient return policy to address ongoing abuse by customers — a decision made as many retailers face issues regarding return fraud. The updated policy now asserts Target’s “right to deny returns, refunds and exchanges” to prevent scams and discourage fraudulent behavior, … Read more
They’ve got a latte problems with you people, and now you’re going to hear about it. A piping hot and bothered Starbucks barista stirred up something of a brew-ha-ha online recently, by roasting what they felt to be the most irksome habits common to patrons of the coffee chain. “I’ve had such a sh–ty day … Read more
Drew Talbert is earning close to seven figures a year from his restaurant — but he’s never had a customer. Bistro Huddy, a fictional eatery that exists only on TikTok, is Talbert’s über successful creation that has scored him 4.5 million followers on the platform, where he posts comedy skits about the food service industry. … Read more
Chick-fil-A lost one loyal customer at the drop of a dime. TikTok user Aylin Avci, who goes by @ _staylina on the social media app, alleged in a recent video that she was charged a bag fee for eating at Chick-fil-A. “I placed a mobile order for french fries and a drink,” she said. “Why … Read more
She saved a lot of dough in this garden. An Olive Garden customer became the envy of wallet-weary diners everywhere after scoring two pastas for just $6.99 amid inflation. She detailed this incredible life hack in a TikTok video with over 100,000 views. “It’s the perfect option to fill you up,” Lucie (@xoxoluciee) captioned the … Read more
Sometimes, there is such thing as too much cheese. California Pizza Kitchen responded to a takeout error with a sweet deal for all customers. A user on TikTok shared that she ordered CPK’s macaroni and cheese because she was having the “worst week of [her] life” — but when she opened her meal, there was … Read more
Has the King begun a reign of terror? A customer at a rest stop on the New Jersey Turnpike thinks she caught Burger King using dynamic pricing red-handed — all after the fast food company mocked the concept earlier this year. “The price of my Burger King meal got more expensive as I was checking … Read more
They were busy making a “grinder.” Booty calls? A hungry customer nearly lost their lunch after going out for sandwiches and discovering that the employee on duty was out making whoopie, according to a shocking Reddit thread. A hungry customer nearly lost their lunch after going out for sandwiches and discovering that the employee on … Read more
Restaurant pros are spilling the tea — on their rudest customers. Surprisingly, how patrons treat waitstaff doesn’t top the list of bad behaviors — but rather, how guests behave towards the eatery’s host. “I don’t expect people to have an in-depth knowledge of how a restaurant operates — and the host, the maître d’, is kind of … Read more
Starbucks is being urged to brew up ways to expedite wait times. There’s nothing worse than a barista backup during morning rush — and as Starbucks sales sink in 2024, experts are urging the coffee giant to speed up the process to boost customer loyalty. The coffee roaster reported plummeting profits for the first time in … Read more
Honey, I shrunk the lids. Does Panda Express have a shrinkflation problem? One disappointed customer is sounding the alarm on the orange chicken monger, claiming the popular Chinese fast casual has severely downsized its takeout containers — even as prices have gone up. “Panda Express food container got smaller,” griped TikTok user @jayasuriyafamily in a recent … Read more
Hospitality is in the eye of the beholder. Researchers from Dicle University in Turkey revealed in a recent study that airline passengers believe they receive better customer service from attractive flight attendants. “Flight attendants with higher levels of attractiveness were found to enhance passengers’ motivation to approach, thereby improving their perceived service quality,” authors Sahap … Read more
Restaurant patrons have had their fill of menu QR codes. Once a new-age innovation to easily and quickly access menus on your smartphone, the existence of the humble barcode plastered to the table is now the hallmark of a tacky eatery. “It’s like self-checkout or putting your own IKEA stuff together,” Oz du Soleil, a 59-year-old software … Read more
An eagle-eyed customer has pointed out an issue she encountered when she tried to initiate a split payment while paying for her groceries. Amy was shopping at Australian grocery store Coles when her total came to $126.98 [$83.86 USD], so she decided to pay $100 [$70 USD] in cash and the rest on her card. She assumed there … Read more
A cafe has come under fire after charging a customer $1 to heat up his raspberry and white chocolate muffin. The customer was shocked to discover he had been charged a heating fee to warm up a $7 [$5.00 USD] muffin at a Melbourne coffee shop, sharing a photo of his receipt on Facebook. “A … Read more
This woman’s brew-tiful gesture has TikTok in tears. A Starbucks barista shared an encounter she had with a customer, and the heartwarming story quickly went viral. The coffee maker, named Courtney, posted a video on Apr. 26 sharing the story and asking users on the platform to help her find the woman she spoke to. … Read more
An Australian cafe customer has been left outraged over the “hidden” cost of the sandwich they purchased. The anonymous customer bought a sandwich from a cafe for $9.71, but were shocked when the cafe charged them 60 cents to simply toast it. The sandwich, which appeared to have egg and spinach on it, didn’t come … Read more
A Tesco checkout worker who was ”stalked” by obsessed customer — has now married him. Charlotte Robertson, 43, who is mom to Thomas, 24, and Jamie, 20, met her husband Glen, 47, the dad of Freya who is 12, in 2019, while she was working behind the supermarket tills. Their brief first encounter left Glen … Read more
A customer has vented their fury on social media after paying almost $10 for a popular breakfast item that promised smashed avocado on sourdough — only to be served an avocado spread in a small bowl with a few pieces of regular toast. The alleged smashed avocado swindle happened at the Hervey Bay Boat Club, … Read more