New policy allows American Airlines to downgrade first-class tickets to coach — and keep most of your money

New policy allows American Airlines to downgrade first-class tickets to coach — and keep most of your money

Air travelers are sure to fly off the handle when they hear this. American Airlines has quietly instituted a new policy that would allow it to downgrade first-class passengers to economy — but keep the money passengers paid for premium seats, according to a new report by View From The Wing. First-class tickets are a … Read more

British Airways ‘error’ prompts downgrade for thousands of loyalty club members: ‘Bewildered by it’

British Airways ‘error’ prompts downgrade for thousands of loyalty club members: ‘Bewildered by it’

Some British Airways loyalty customers are no longer at cruising altitude, after a recent error upended the airline’s already controversial overhaul of its frequent flyer program. Technical difficulties with IAG Loyalty, the arm of British Airways’ parent company that manages its rewards scheme, incorrectly alerted hundreds of thousands of flyers last week that they would … Read more