British Airways ‘error’ prompts downgrade for thousands of loyalty club members: ‘Bewildered by it’
Some British Airways loyalty customers are no longer at cruising altitude, after a recent error upended the airline’s already controversial overhaul of its frequent flyer program. Technical difficulties with IAG Loyalty, the arm of British Airways’ parent company that manages its rewards scheme, incorrectly alerted hundreds of thousands of flyers last week that they would … Read more