Passengers get flight refunded — after sitting in urine for hours: ‘Simply unacceptable’

They were caught in the jet-stream.

A New Zealand couple successfully demanded a refund from Qantas Airways after claiming they sat in a passenger’s urine for a lengthy international flight.

“Now we know that we have been sitting in urine for a 10-hour trip,” one of the unidentified travelers, from Wellington, said while describing the moment of realization to the New Zealand Herald.

The revolting incident unfolded on Dec. 30 as the two Kiwis flew from Bangkok, Thailand, to Sydney, Australia, en route to their motherland.

Their flight went awry when one of them placed his Qantas pillow and other belongings underneath the seat in front of them.

When the aforementioned flyer retrieved his pillow, it was reportedly damp — as was their duty-free bag with $70 worth of items, a headphone case and a portable neck pillow.

Initially chalking the wetness up to spilled water, the couple stored some of their items in the overhead bin and enlisted the cabin crew to replace their soggy pillow.

“We called an attendant who was confused and took the pillow away,” said the couple, who eventually realized that the source of the moisture was far more nauseating.

After several hours, one of the travelers reached under the seat to find a pair of children’s underwear, deducing that the alleged “water” was actually pee.

This meant that the couple had been sitting in urine for their 10-hour flight.

In addition, one of the passengers claimed to have used the soiled neck pillow for several hours “under the assumption that it was just a bit wet from water.”

Horrified, the passengers discarded the allegedly tainted travel pillow as well as the duty-free bag and its contents upon landing.

They then asked to speak with an airline supervisor, who reportedly offered them 10,000 Qantas points for their trouble.

The aggrieved flyers deemed them inadequate reparations for sitting in “biohazard waste,” adding that the points were useless as they didn’t plan on flying with the carrier again.

When the couple pleaded for Qantas to issue a full refund, their request was initially denied because their “ticket was fully utilized,” per an email the airline sent the couple on Jan. 10.

They found this response “simply unacceptable” and demanded $3,827 — the cost of the Bangkok-Sydney leg of their trip, Yahoo News reported.

After going back and forth several more times, Qantas finally capitulated and issued the travelers a full reimbursement, as well as an apology for the disgusting ordeal.

“We have apologized to the customer and will be providing a refund as a gesture of goodwill,” a Qantas spokesperson told the New Zealand Herald.

Airline reps added that they were “looking into what has occurred and have raised the issue with our cleaning supplier in Bangkok, which cleaned the aircraft prior to departure.”