Stabucks CEO Brian Niccol reveals new ideas to improve customer service using AI, other tech
Starbucks forecast annual profit above expectations, signaling that cost cuts and operational changes under CEO Brian Niccol’s two-year turnaround efforts are taking root. Niccol repeatedly told investors on the earnings call that his “Back to Starbucks” strategy is no longer a turnaround, but a plan for growth. The company said it aims to deploy about … Read more