Customers are now tipping their nonexistent employees. An airport bookshop hit a traveler with a surprise “employee retention fee” — despite the customer scanning and bagging his own item at a self-checkout machine, triggering a wave of furious backlash online. The outrage erupted after an exasperated flyer posted a picture of his receipt from the … Read more
Don’t forget to tip your robots. A recent TikTok has exposed an airport store for prompting customers to select an 18% tip at a self-checkout kiosk. Dr. Clay Moss, a longevity specialist, recently posted a TikTok where a self-service payment terminal automatically nudged him to tip. In an undisclosed airport, the doctor was stunned when … Read more
Check yourself out; it could pay off. A 10% discount could be up for grabs — if you’re willing to work for it. New York lawmaker, Nikki Lucas, proposed a 10% discount for shoppers who use the self-checkout lane. The bill, which was introduced in May, would only require retail establishments that also sell food … Read more
A Walmart employee claimed a customer called the police after he — the customer — accidentally overcharged himself for avocados at the self-checkout kiosk, then accused the store of “robbing” him. The unusual incident was documented on a Reddit page dedicated to all things Walmart. User “Lore-Archivist” wrote about the confrontation, prompting others to share their own odd … Read more
“Are the self-serve cameras meant to be unflattering or is it just me?” It was a simple question asked on a Reddit forum that resonated with thousands of Aussies. The question snowballed into a debate, with everyone weighing in with their theories. Some people believe that the lighting and angles are strategically harsh to deter shoplifting, while others are … Read more
They’re serving — jail time, that is. More than half of Gen Z shoppers prefer self-checkout lines — and would even switch their store of choice for the ease of self-serve kiosks, according to new data from Avery Dennison — but it’s not necessarily because they’re independent or introverted. In fact, one-third of the young shoppers admitted … Read more
They’re not so you can “check yourself out.” Amid the increasing number of self-service check-out stations cropping up at grocery stores and other vendors, companies have devised a unique measure to deter potential shoplifters — mirrors. The method was first detailed in a Mashable article last year but has gone viral recently amid an uptick … Read more
Self-checkout machines want you to tip them for all that they do. Businesses are starting to introduce new options for tipping at self-checkout machines, putting even more pressure on customers amid rising inflation costs. Despite having zero interaction with employees during transactions, self-checkout machines at places such as coffee shops, bakeries, airports and sports stadiums … Read more