kiosks

Fast food chains are making a major shift in customer service amid complaints of a ‘lonely and disconnected’ store experience

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Fast food chains are making a major shift in customer service amid complaints of a ‘lonely and disconnected’ store experience

Fast-food chains are going old school with an innovative customer service update: human cashiers. The push for touch-screen kiosks, mobile app deals, and digital ordering has been sweeping across favorite fast-food chains for years. McDonald’s, Burger King and Starbucks have all offered exclusive in-app promotions to nudge customers online, while installing self-service kiosks in place … Read more

Exclusive | Tipping experts clear up controversy over gratuity at self-service kiosks and other sneaky surcharges

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We’ve reached a tipping point: self-service kiosks are asking for tips, while shoppers feel pressure to tip cashiers who don’t cook a thing. At restaurants, where a tip of 15 to 20% has been standard for decades, suggested tips are climbing higher and higher. In a viral incident earlier this month, TikTok creator BD Powell … Read more

Redbox customers’ credit card numbers, private info stored in easily hacked kiosks

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Redbox customers’ credit card numbers, private info stored in easily hacked kiosks

Redbox customers have been warned. Old Redbox kiosks have been hacked to reveal customers’ credit card numbers and more of their private information, including their names, addresses and emails. California-based programmer Foone Turing claimed in a social media thread last week that she was able to hack an old Redbox machine in Morganton, North Carolina. … Read more

The sneaky way fast food restaurants are getting you to order and spend more revealed

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The sneaky way fast food restaurants are getting you to order and spend more revealed

Fast food chains are getting you to order more food — and you probably don’t even realize it. Major chains in the US are adding more digital order kiosks to their restaurants, and ultimately bringing in more money. While kiosks might provide ease for the customer, they also tend to get customers to spend more … Read more

Here’s the real reason store self-checkout kiosks have mirrors

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Here’s the real reason store self-checkout kiosks have mirrors

They’re not so you can “check yourself out.” Amid the increasing number of self-service check-out stations cropping up at grocery stores and other vendors, companies have devised a unique measure to deter potential shoplifters — mirrors. The method was first detailed in a Mashable article last year but has gone viral recently amid an uptick … Read more