Airline

Major airline is using AI to hold flights for passengers facing tight connections — but they’ll only wait for so long

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Major airline is using AI to hold flights for passengers facing tight connections — but they’ll only wait for so long

American Airlines is making it easier for passengers to make their connecting flights. The carrier is in the process of enhancing its flight hold capacities designed to help flyers rushing for a connection, without disrupting departure schedules. The airline’s system can reportedly briefly delay some takeoffs so passengers arriving late from a delayed connection can … Read more

Spiteful scammers cost British Airways passenger $5K — here’s why the airline won’t help

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Spiteful scammers cost British Airways passenger K — here’s why the airline won’t help

He was royally “fleeced.” A pair of UK passengers were left over $5,000 poorer after malicious scammers canceled their British Airways flight out of spite when they refused to bite on their scheme. “If it can happen to me, it can happen to anyone,” Geoff Spink, 63, told the Independent about the unfortunate case of … Read more

Traveler alleges budget airline left her with ‘shredded’ luggage and $2K in damages: ‘Utter shock’

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Traveler alleges budget airline left her with ‘shredded’ luggage and K in damages: ‘Utter shock’

On a wing and a tear. A Ryanair passenger is ripping the budget carrier after allegedly discovering that their checked bag and the $2,000 worth of belongings inside had allegedly been completely “shredded” — leaving it looking like it had been “mauled by a tiger.” They aired their grievance in a Reddit post in an … Read more

Flight attendants sacked after declining to fly over alleged bed bugs on plane — but the airline stands by the termination

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Flight attendants sacked after declining to fly over alleged bed bugs on plane — but the airline stands by the termination

Their excuse didn’t fly with the airline. Tensions are boiling after three senior Brussels Airlines employees were sacked because they refused to go on duty over bed bug concerns. The issue occurred on Oct. 16 after cleaners noticed signs of the parasites aboard an A330-300, which was slated to fly from Brussels, Belgium, to Accra, … Read more

Thousands of airline passengers endure canceled flights after plane cleaning debacle

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Thousands of airline passengers endure canceled flights after plane cleaning debacle

We’re airing their dirty laundry. Thousands of passengers have been affected after Finnair canceled several October flights because its seats weren’t properly cleaned. “We have temporarily suspended operations on a portion of our A320 fleet (8 A321 aircraft),” a spokesperson the Finland-based carrier announced in a statement, the Independent reported. The issue reportedly occurred because … Read more

A major airline is now upcharging customers for seats that recline

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A major airline is now upcharging customers for seats that recline

To sit back and relax is a privilege on this airline. Budget Canadian airline WestJet has announced that customers will no longer be able to recline seats on their aircraft — unless they pay extra. The airline said they are reconfiguring its Boeing 737-8 MAX and 737-800 aircraft to offer a “modern cabin experience” with … Read more

Beer, wine and snacks are now free on this major airline — even for economy flyers

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Beer, wine and snacks are now free on this major airline — even for economy flyers

They’re raising the “bar” on in-flight drink service. No longer does Air Canada’s cattle class have to pay a premium for some high-altitude hooch. The carrier has announced that it is offering coach passengers complimentary beer, wine and snacks on all of its flights moving forward. The initiative was initially rolled out on economy flights … Read more

Major airline to provide free in-flight WiFi for most flyers next month — here’s how to use the perk

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Major airline to provide free in-flight WiFi for most flyers next month — here’s how to use the perk

Southwest Airlines flyers are getting hooked up. Starting Oct. 24, the Dallas-based carrier will offer free in-flight WiFi across its fleet, doing away with its $8-per-flight fee for internet access. There’s one small catch — you need to be a Rapid Rewards loyalty member to get free in-flight WiFi. The move is part of a … Read more

Clueless American tourists board flight to Africa, thinking it’s bound for France: ‘Airline employee misheard us’

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Clueless American tourists board flight to Africa, thinking it’s bound for France: ‘Airline employee misheard us’

To Nice or Tunis, that is the question.  American TikTokker Brittney Dzialo is going viral for somehow boarding a plane headed to Tunis, the capital of Tunisia, rather than her intended destination — Nice, France.  In her highly viewed TikTok that she posted yesterday, Dzialo and her friend can be seen boarding a Tunisair flight … Read more

I was the victim of a $17K travel scam, but it was shockingly the fault of an airline employee — now I’m fighting to get my money back

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I was the victim of a K travel scam, but it was shockingly the fault of an airline employee — now I’m fighting to get my money back

A United Airlines passenger claimed he was scammed out of $17,000 while attempting to rebook a flight with the airline. Dan Smoker said that he called the United customer service number to rebook a flight for him and his family after it was canceled due to a mechanical issue in May — and believes the … Read more

Popular US airline offers free in-flight Wi-Fi — but only a select few can use it for now

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Popular US airline offers free in-flight Wi-Fi — but only a select few can use it for now

Some Southwest Airlines customers are getting the hook-up.. Earlier this year, the airline announced major changes to end its decades-old “bags fly free” policy and to start assigning seats to flyers. Now, a positive change could be taking flight. Currently, the airline is testing free in-flight WiFi to members of its Rapid Rewards loyalty program, … Read more

Australian airline wins approval to carry pets on flights — behind all the cuddly details

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Australian airline wins approval to carry pets on flights — behind all the cuddly details

In an Australian first your flight is set to soon become a little bit furrier with the regulatory green light flashing to bring one small pet dog or cat on Virgin Australia domestic flights. A previous regulatory loophole that classed airplanes as restaurants, prohibited food and drink from being served when pet cats and dogs … Read more

Airline passenger sparks heated debate about flying with ‘fragrant food’

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Airline passenger sparks heated debate about flying with ‘fragrant food’

A flight passenger is asking fellow flyers for thoughts about a hot issue among travelers: Should people be “bringing fragrant food on the plane” while they’re sitting in economy seating? Posting in the “r/unitedairlines” forum, the user said that he or she (the writer didn’t specify) was “curious about people’s thoughts on bringing food heavy … Read more

Thieves using discarded airline bag tags for fraud scheme, apparent airport worker claims

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Thieves using discarded airline bag tags for fraud scheme, apparent airport worker claims

A Reddit user claiming to be an airline employee is warning travelers about the possibility of being scammed when it comes to their printed bag tags. Posted in the “r/delta” forum on Reddit, the message is titled, “Toss your bag tags at home.” The Reddit user claimed to be a “baggage claims manager.” The individual … Read more

Passenger’s bag subjected to disgusting act mid-flight — and the airline says it’s not their problem

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Passenger’s bag subjected to disgusting act mid-flight — and the airline says it’s not their problem

What a drip-off! A Frontier Airlines passenger was horrified to discover her under-the-seat carry-on bag was soaked with urine following a recent flight — and shocked when airline staffers waved off her complaints. The soggy saga unfolded on a Seattle-Dallas sojourn in early June — and went public after a family member shared the trickle-down theory in … Read more

Airline passenger shocked when agent rejects checked bag for ‘bizarre’ reason

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Airline passenger shocked when agent rejects checked bag for ‘bizarre’ reason

A flight passenger shared frustrations about a surprising issue involving a checked bag — garnering plenty of comments from other users.    Posting in the “r/delta” Reddit forum with the title, “My checked bag was rejected for being underweight,” the user wrote that large souvenirs from a trip would not fit in any of the person’s existing bags.  So “I stuffed … Read more

Airline passengers fume over ‘rarely enforced’ plane policy

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Airline passengers fume over ‘rarely enforced’ plane policy

A flight passenger who boarded a late-night flight out of Atlanta, Georgia, shared frustrations about the baggage-related actions of some fellow flyers. Posting in the “r/delta” Reddit forum with the title, “Another rant about carry-ons and personal items,” the user wrote to others, “Seriously, why have a ‘rule’ about one carry-on and one personal item when it’s … Read more

United pilot slams his own airline after it fails to provide snacks on 4-hour flight: ‘We failed you today’

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United pilot slams his own airline after it fails to provide snacks on 4-hour flight: ‘We failed you today’

Customer disservice just won’t fly with this outraged airman.  On a wing and a prayer, a United Airlines pilot did his best to appease peeved passengers who were forced to take a four-hour flight sans drinks or snacks.  “We have not done you right,” confessed the captain in a viral vid, shared by content creator, Nancy Kaatz.  … Read more

Travelers are taking extreme measures and using hacks to avoid airline baggage fees

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Travelers are taking extreme measures and using hacks to avoid airline baggage fees

Summer travel is in full swing after a record-breaking Memorial Day weekend.  A massive 45.1 million Americans were predicted to travel at least 50 miles from their homes, with 3.61 million Americans flying to their destination. For those flyers who tend to bring a lot of baggage with them, a viral travel hack involving pillowcases is now apparently … Read more

Fed-up employees at top airline are blowing the whistle on ‘deplorable’ lounge conditions

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Fed-up employees at top airline are blowing the whistle on ‘deplorable’ lounge conditions

Frequent flyers aren’t the only ones who’ve had it with crappy airport facilities. An aviation whistleblower has flagged the revolting conditions at American Airlines’ crew lounges at airports, citing broken furniture, decrepit lavatories and even bed bugs. The watchdog, who goes by @JonNYC, aired these crewmember grievances in a series of viral X posts. These … Read more