Fast food chains are making a major shift in customer service amid complaints of a ‘lonely and disconnected’ store experience
Fast-food chains are going old school with an innovative customer service update: human cashiers. The push for touch-screen kiosks, mobile app deals, and digital ordering has been sweeping across favorite fast-food chains for years. McDonald’s, Burger King and Starbucks have all offered exclusive in-app promotions to nudge customers online, while installing self-service kiosks in place … Read more